Frequently asked questions

Locuvo's document conversion tools are designed to process supported files inside your browser. The contents of the files you place in the workbench are not intentionally uploaded to Locuvo's application server for conversion.

Locuvo may store the account information needed for sign-in, your plan, Stripe customer and subscription identifiers when applicable, authentication sessions, and limited usage information such as when your trial began, the number of trial conversions used, total conversion activity, and recent account activity.

It combines JPG and PNG images into a PDF. You can reorder images, choose supported page sizes and orientation, and adjust margins before creating the file.

It renders selected PDF pages as PNG or JPEG images. You can choose page ranges, resolution, JPEG quality, and export order. A single selected page can download directly, while multiple pages can be packaged into a ZIP.

The PDF tools can merge multiple PDFs, rotate selected page ranges, delete selected pages, and add text stamps with configurable placement and appearance.

Locuvo reads supported DOCX files in the browser, converts their content for rendering, and generates an image-based PDF locally. Output text is not searchable or selectable. Text, headings, lists, and common document structures generally work best; highly designed Word layouts may shift.

Locuvo reconstructs selectable PDF text into an editable DOCX and attempts to recover useful paragraph, heading, list, and page structure. PDF files do not contain Word's original document structure, so complex layouts, images, columns, forms, and fonts may not reproduce exactly.

Not reliably with the current text-based PDF → Word converter. A scanned PDF usually contains page images instead of selectable text, so OCR would be required to recognize the text.

New eligible accounts receive a free trial that lasts for up to 30 days or 15 conversions, whichever happens first. The trial includes access to all five Locuvo tools with the trial file-size limits shown in the pricing section. After the trial ends, upgrading to Pro is required to continue converting files.

The current Pro plan provides unlimited conversions, a larger supported file-size limit, multiple-image combining and multi-PDF merging. PDF processing is limited to 300 pages per source file; large files depend on available browser memory. The pricing section shows the current offer.

When signed in, use the Billing button in Locuvo to open Stripe's secure billing portal. You can manage your subscription and cancel future renewals there. Unless otherwise stated during cancellation, access normally continues through the end of the current paid billing period.

Locuvo Pro payments are generally non-refundable once charged, except where a refund is required by applicable law. You can cancel your subscription to prevent future renewals. If you believe a billing error occurred, contact Locuvo so the charge can be reviewed.

For support, billing, account, or general questions, email locuvo@findtheideas.com.

PDF, Word, and image formats describe layout differently. Fonts, tables, columns, embedded graphics, page dimensions, and complex formatting can cause visual differences during conversion. Always review important output before using it.

Files loaded into the workbench are generally held by the browser for the current session rather than being stored by Locuvo as uploaded documents. Save completed downloads before closing the page.

A current version of a modern browser such as Chrome, Edge, Safari, or Firefox is recommended. Large files can require significant browser memory.